Terms of Service

Effective Date: January 15, 2026
Last Updated: March 19, 2026

These Terms of Service ("Terms") govern your use of ChairSense, a platform operated by Alloy Digital Systems LLC, a Rhode Island limited liability company ("Company"). By using our services, you agree to these Terms. If you do not agree, please do not use our services.

Description of Services

ChairSense provides a scheduling and communication platform that enables salons and barbershops to manage appointments and communicate with their clients via SMS, including transactional messages (appointment confirmations, reminders, schedule updates, and customer care responses) and, for clients who have separately consented, promotional and re-engagement messages.

Eligibility

You must be at least 13 years of age to use our services. By using ChairSense, you represent that you meet this requirement.

Your Account

If you create an account with ChairSense, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at support@chairsense.online if you suspect unauthorized use of your account.

Subscription and Billing

ChairSense subscriptions are billed on a monthly recurring basis. Your plan begins with a free trial period; at the end of the trial, your selected plan will convert to a paid subscription and your payment method will be charged automatically unless you cancel before the trial ends.

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings or by contacting us at support@chairsense.online. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date.

We reserve the right to change subscription prices with at least 30 days’ written notice. Continued use of the service after a price change takes effect constitutes acceptance of the new price.

Refund Policy

All subscription fees are non-refundable. If you cancel your subscription, you will not receive a refund for any unused portion of your current billing period. Your access will continue until the end of the paid period.

If you believe you have been charged in error, please contact us within 30 days of the charge at support@chairsense.online and we will investigate promptly.

Payment Processing

Payment processing services for ChairSense are provided by Stripe. By using ChairSense billing or deposit features, you agree to Stripe’s Services Agreement. If you use ChairSense to collect client deposits, you are also subject to the Stripe Connected Account Agreement. ChairSense does not store payment card numbers; all card data is processed directly by Stripe.

Client deposits collected through ChairSense are held and disbursed per your Stripe account settings. In the event of a dispute or refund request from an end client, resolution is governed by Stripe’s dispute process. For questions about a specific charge, contact us at support@chairsense.online within 30 days.

SMS Messaging

By opting in to receive SMS messages from ChairSense, you acknowledge and agree to the following:

Transactional messages include appointment confirmations, reminders (up to 14 days, 7 days, and 2 days before your appointment), schedule updates, cancellations, interactive appointment management, and customer care. Marketing messages (re-engagement, promotions, loyalty rewards) are sent only to clients who have separately opted in.
Message frequency varies based on your appointment activity.
Message and data rates may apply.
We use a double opt-in process: after your initial consent, you must reply YES to a confirmation SMS before messages are activated.
You may opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message.
You may reply HELP or INFO for assistance.
You may re-subscribe by texting START or YES.
Consent to receive SMS messages is not a condition of purchase.
Portal login one-time passwords (OTP) are authentication messages only and do not constitute SMS opt-in.

ChairSense is not responsible for charges from your mobile carrier related to SMS messages. Please contact your carrier for details about your messaging plan.

For full details, please review our SMS Compliance Policy.

Instagram Integration

ChairSense offers an optional Instagram integration that allows the platform to publish content to your connected Instagram Business account on your behalf. By connecting your Instagram account, you:

Authorize ChairSense to publish posts, captions, and images to your account as configured by you.
Confirm that you own or have the right to use all content submitted for publication, that such content does not infringe any third-party intellectual property rights, does not violate the privacy or publicity rights of any person depicted, and complies with Instagram’s Community Guidelines and Terms of Use.
Remain solely responsible for ensuring all published content complies with Meta’s Community Standards and Terms of Use.
Acknowledge that ChairSense is not liable for content published through automated posting based on your settings.
Understand that enabling auto-publish mode (if configured) constitutes your explicit consent to automated posting on your behalf. This setting can be changed at any time in your account settings, and each auto-publish event is logged with a timestamp.

You may revoke this authorization at any time by disconnecting Instagram in your ChairSense account settings, or by revoking access in Meta Business Suite. Revoking access does not delete previously published posts.

Acceptable Use

You agree not to:

Use our services for any unlawful purpose.
Attempt to gain unauthorized access to our systems or other users' accounts.
Interfere with or disrupt the operation of our services.
Provide false or misleading information when using our platform.

Intellectual Property

All content, trademarks, and materials on the ChairSense platform are owned by or licensed to ChairSense. You may not copy, modify, distribute, or create derivative works from our content without prior written permission.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by law, ChairSense shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to missed appointments, lost data, or service interruptions.

Indemnification

You agree to indemnify, defend, and hold harmless ChairSense and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our services, your violation of these Terms, or your violation of any rights of a third party.

Termination

We may suspend or terminate your access to our services at any time if you violate these Terms or for any other reason at our discretion. Upon termination, your right to use our services ceases immediately.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date below. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Providence County, Rhode Island.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

Contact Us

If you have questions about these Terms, please contact us at support@chairsense.online.