SMS Compliance Policy

Effective Date: January 15, 2026
Last Updated: March 2, 2026

SMS Consent Disclosure

How Users Opt In

Users opt in to SMS messaging by:

• Entering their phone number during appointment booking
• Explicitly agreeing to receive SMS notifications
• Receiving messages only after opt-in is completed

ChairSense sends two types of SMS messages: transactional messages (appointment confirmations, reminders, booking updates, and service reminders for clients overdue for a visit) and marketing messages (seasonal promotions, discount campaigns, and loyalty rewards). Marketing messages require a separate, explicit opt-in that is distinct from the transactional appointment reminder opt-in.

Marketing Messages (Separate Opt-In)

Marketing messages — including seasonal promotional offers, discount campaigns, and loyalty rewards — are sent only to clients who have explicitly opted in to receive them. This is a separate opt-in from transactional appointment reminders.

Clients may opt in to marketing messages by:

• Checking a clearly labeled marketing consent checkbox during the booking process (distinct from the transactional opt-in)
• Enabling marketing messages through the client portal preferences

Replying STOP to any ChairSense message will opt you out of all SMS messages from that salon, including both transactional and marketing messages.

ChairSense provides SMS messaging services to help salons and barbershops communicate appointment-related information to their clients. This policy explains what messages you may receive, how you opt in, and how you can opt out at any time.

Program Purpose

ChairSense sends SMS messages for the following purposes:

• Transactional: Appointment confirmations
• Transactional: Appointment reminders (up to 14 days, 7 days, and 2 days before your appointment)
• Transactional: Schedule updates, changes, and cancellations
• Transactional: Interactive appointment management (booking, rescheduling, and status inquiries via our automated assistant)
• Transactional: Customer care and support responses
• Transactional: Service reminders to clients overdue for a visit based on their appointment history
• Marketing (separate consent required): Promotional offers, seasonal campaigns, and loyalty rewards

Example Messages

• "Booked: Haircut with Sarah on Sat Jan 15 at 2:00 PM. Reply CANCEL to cancel. Msg&data rates apply. Reply STOP to opt out."
• "Reminder: You have Haircut with Sarah in 14 days on Sat Jan 15. Reply CONFIRM or RESCHEDULE."
• "Reminder: You have Haircut with Sarah in 2 days on Sat Jan 15. Reply CONFIRM or RESCHEDULE."
• "Your appointment for Haircut on Jan 15 has been cancelled."
• "Hey! It looks like it's been a while. Book your next Haircut with Sarah: [link] Reply STOP to opt out."

How You Opt In

You will only receive SMS messages from ChairSense after you have explicitly opted in. We use a double opt-in process to ensure your consent is clear and confirmed:

Step 1: Initial Consent

You provide initial consent through one of the following methods:

• Online booking form: By checking an unchecked consent checkbox during the booking process. The checkbox includes disclosure of message types, frequency, data rates, and links to our Privacy Policy and Terms of Service.
• Client portal preferences: By explicitly enabling SMS notifications through a toggle in your account preferences within the ChairSense client portal. The portal presents a clear opt-in choice with full disclosure before you confirm.
• Inbound keyword: By texting START or YES to the ChairSense number for your salon. Upon receiving START or YES, we will immediately respond with a confirmation such as: “You’ve been subscribed to appointment reminders from [Salon Name]. Msg&data rates may apply. Reply STOP to cancel, HELP for help.” No messages will be sent until this confirmation is delivered.

Step 2: SMS Confirmation (Double Opt-In)

After providing initial consent via the booking form or client portal, you will receive a confirmation SMS such as: "Reply YES to confirm SMS reminders. Msg & data rates may apply. Reply STOP to cancel." Your opt-in is only finalized after you reply YES to this confirmation message.

Opt-In Disclosure

At the point of consent (booking form or client portal), the following disclosure is presented:

Message Frequency

Message frequency varies. The number of transactional messages you receive depends on your appointment activity. You will typically receive a message when an appointment is booked, confirmed, rescheduled, or cancelled, and reminder messages up to 14 days, 7 days, and 2 days before each appointment. Marketing messages are sent only to clients who have opted in separately, and frequency varies by campaign.

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.

How to Opt Out

You can opt out of SMS messages at any time by replying with any of the following keywords to any message you receive from ChairSense:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

Your opt-out is honored immediately. You will receive a one-time confirmation in the format: “You have been unsubscribed from ChairSense. No more messages will be sent. Reply START to resubscribe.” You will not receive further SMS messages unless you opt in again by texting START or YES.

You may also opt out by disabling SMS notifications in your client portal account preferences or by contacting us at support@chairsense.online.

Getting Help

Reply HELP or INFO to any SMS message from ChairSense to receive support contact information and opt-out instructions. You can also contact us directly at support@chairsense.online.

Consent Records

ChairSense maintains a complete audit trail of all consent events. Each opt-in and opt-out is recorded with a timestamp, source (booking form, client portal, or inbound keyword), and the associated salon. No SMS messages (other than authentication OTPs) are sent to any contact without a confirmed consent record on file.

Additional Information

Consent is not a condition of purchase.

For more information about how we handle your data, please see our Privacy Policy. For the terms governing your use of our services, please see our Terms of Service.

• https://www.chairsense.online/legal/privacy-policy/
• https://www.chairsense.online/legal/terms/